Policies

Rest assured that you’ll always find the guaranteed lowest rates for The Cove Lakeside Resort right here on our official website. Feel confident when you book directly with us, knowing that you’re guaranteed the best available price for your stay.

If you do find a lower published rate prior to – or within 24 hours of – booking your hotel room or suite, please give us a call. We’ll happily honour that confirmed lower rate.

Note that our Best Rate Guarantee does not include packaged rates or reservations booked via opaque or auction sites.

The Cove Lakeside Resort values your privacy. We want you to be confident in using this site to make your online reservations at our resort in West Kelowna, British Columbia. In addition, we are very much aware of your concerns about the confidentiality of your information and we have no desire or intent to infringe on your privacy.

We will not provide your personal information to anyone else. When you submit your personal information such as your name, address, email address, and telephone number, we will not give or sell this content to any outside company for any use. This information will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.

All the information contained in this website, including the site design, graphics and text, are the copyrighted property of The Cove Lakeside Resort. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.

The Cove Lakeside Resort is a pet friendly property. A fee of $20 (+5% GST) per pet per night will apply, at a maximum allowance of 2 dogs per suite, with a 75 pound (34 kg) weight limit. Please note that pet friendly suites must be booked in advance.

The Cove Lakeside Resort is proudly a smoke free environment and does not permit smoking in our guest suites including on patios and balconies. A deep cleaning fee will be charged for non-compliance.

Failure to cancel within time frame specified below will result in a fee equivalent to one night's accommodation (room and tax). 
Summer Season (specified at time of booking): The Cove Lakeside Resort allows a cancellation with full refund seven (7) days prior to arrival date. 
All other dates: The Cove Lakeside Resort allows a cancellation with full refund 24 hours prior to your arrival date. 

Check-in: 16:00 Hrs / Check-out: 11:00 Hrs

From June through to September, all rooms are subject to a Resort Fee of $20 per night. This fee allows guests to access all of our many summer amenities. Outdoor pools, waterslide, BBQs and fire pits are open seasonally. Duration of operation may vary due to weather conditions.

Your arrival is guaranteed to the credit card provided at the time of booking. Unless otherwise stated at the time of booking, a deposit equivalent to one night's room and tax is secured. 

 Failure to arrive on booked date will result in a fee equivalent to one night's accommodation (room and tax).

At check-in, guests will be required to present photo identification and a valid credit card. A pre-authorization to guarantee room and tax, plus an additional $500 for security charges will be processed. Please note we do not accept prepaid debit/credit cards. The hotel will not accept cash payment without accompanying credit card.

For guests booking our CAA / AAA discounted rate, a valid membership ID is required at check-in or rate will revert to our Best Available Rate. 
Federal, Provincial and Territorial government employees, and Military personnel are eligible to receive special government rates with a valid government ID required at check-in. 

Last updated: March 1, 2019

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